Common queries answered

Frequently asked Questions

After receipt of your payment we prepare your order in average between 3-5 days. Sometimes can be quicker. After that depends on your location. The package is delivered by Bpost.

You have 20 days to return our goods for FREE, no questions asked.

You can change your shipping address in My Account.

When your order has been registered by us in the Bpost system, you will get from Bpost a mail confirming the status and a link where you can follow your package.

You can always contact us by mail. We are trying to reply to all mail as quickly as possible.

Contact us immediately. If the goods are still with us we can adapt the address. However if the goods have been dispatch to Bpost, we can do anything.

Check our Delivery Page in order to see the list with the countries where we are delivering.

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We are available 24/7 -> +32499437409

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